Privacy Policy

Effective Date: December 2, 2025

1. Information We Collect

At Broom Broom House Cleaning LLC, we collect the following types of information:

  • Personal Information: Name, email address, phone number, and home address when you request our services
  • Service Information: Details about your cleaning preferences, frequency of service, and special instructions
  • Payment Information: Billing address and payment method details (processed securely through third-party processors)
  • Communication Records: Records of our communications with you, including emails, phone calls, and text messages

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and deliver our cleaning services
  • To communicate with you about appointments, schedules, and service updates
  • To process payments and billing
  • To improve our services and customer experience
  • To respond to your inquiries and provide customer support
  • To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • With our employees and contractors who need access to provide services
  • With payment processors to handle billing and payments
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or merger (with notice to you)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical and electronic records
  • Limited access to personal information on a need-to-know basis
  • Regular security training for our employees
  • Secure communication channels for sensitive information

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and update your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Request a copy of the personal information we have about you

6. Cookies and Website Usage

Our website may use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain customer information for:

  • Active customers: Duration of service relationship
  • Former customers: Up to 7 years for business and tax purposes
  • Marketing communications: Until you opt out or we determine it's no longer necessary

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if we have your email address)
  • Providing notice during your next service appointment

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Broom Broom House Cleaning LLC

Email: broombroomhousecleaning@gmail.com

Phone: (407) 800-3548

Service Area: Orlando, FL and surrounding areas