Terms of Use

Effective Date: December 2, 2025

1. Acceptance of Terms

By engaging Broom Broom House Cleaning LLC ("Company," "we," "us," or "our") for cleaning services, you ("Client" or "you") agree to be bound by these Terms of Use. These terms constitute a legal agreement between you and our company. If you do not agree to these terms, please do not use our services.

2. Service Description

Broom Broom House Cleaning LLC provides professional residential and commercial cleaning services, including but not limited to:

  • Routine house cleaning and maintenance
  • Deep cleaning services
  • Move-in and move-out cleaning
  • Post-construction cleanup
  • Commercial cleaning services
  • Vacation rental turnovers

Specific services will be detailed in your service agreement or estimate.

3. Scheduling and Access

3.1 Appointments

  • All appointments must be scheduled in advance
  • We will provide estimated arrival times, typically within a 2-hour window
  • Changes to scheduled appointments must be made at least 24 hours in advance

3.2 Property Access

  • Client must provide safe and secure access to the property
  • Client is responsible for providing keys, garage codes, or being present for access
  • If we cannot gain access at the scheduled time, a trip charge may apply

4. Pricing and Payment

4.1 Rates

  • Pricing is based on property size, service type, and frequency
  • All estimates are provided free of charge
  • Final pricing may vary based on actual conditions found at the property

4.2 Payment Terms

  • Payment is due upon completion of service unless otherwise arranged
  • We accept cash, check, and electronic payments
  • Late payment fees may apply for overdue accounts
  • Returned check fees: $35

5. Cancellation Policy

  • 24+ hours notice: No charge
  • Less than 24 hours: 50% of scheduled service fee
  • Same day or no-show: Full service fee
  • Weather-related cancellations: No charge when initiated by the company

6. Client Responsibilities

To ensure the best service experience, clients agree to:

  • Secure or remove valuable, fragile, or personal items before service
  • Provide a safe working environment free from hazards
  • Inform us of any special instructions or concerns
  • Ensure pets are secured or removed from work areas
  • Provide adequate parking for our team
  • Report any issues or concerns within 24 hours of service

7. Company Responsibilities

We are committed to providing professional, reliable service and agree to:

  • Arrive within the scheduled time window when possible
  • Bring all necessary cleaning supplies and equipment
  • Respect your property and privacy
  • Provide uniformed, background-checked employees
  • Maintain appropriate insurance coverage
  • Address any service concerns promptly and professionally

8. Insurance and Liability

8.1 Our Coverage

  • We carry general liability and workers' compensation insurance
  • All employees are bonded and insured
  • Insurance information is available upon request

8.2 Limitations

  • We are not liable for damage to items not properly secured
  • Pre-existing damage should be noted before service begins
  • Our liability is limited to the value of the service provided
  • We are not responsible for items left unsecured or unlocked

9. Quality Guarantee

We stand behind our work with a 24-hour satisfaction guarantee:

  • If you're not satisfied, contact us within 24 hours
  • We will return to address any missed areas at no additional charge
  • This guarantee applies to issues reported within 24 hours of service
  • Additional cleaning requests beyond the original scope may incur extra charges

10. Safety and Health

  • We use professional-grade, eco-friendly cleaning products when possible
  • Clients with allergies or sensitivities should inform us in advance
  • We follow all applicable health and safety regulations
  • In case of illness or exposure concerns, services may be rescheduled

11. Privacy and Confidentiality

  • We respect your privacy and maintain strict confidentiality
  • Our employees are trained to be discreet and professional
  • We do not share client information with third parties
  • Security codes and access information are kept confidential

12. Termination of Services

Either party may terminate ongoing service arrangements with proper notice:

  • Regular cleaning services: 1 week notice
  • We reserve the right to terminate services for safety concerns, non-payment, or inappropriate behavior
  • Final payment is due upon termination

13. Dispute Resolution

In the event of a dispute:

  • We encourage direct communication to resolve issues
  • Disputes will be governed by Florida state law
  • Any legal proceedings will be conducted in Orange County, Florida

14. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be communicated through:

  • Email notification to active clients
  • Updated terms posted on our website
  • Written notice with your next service

Continued use of our services after notification constitutes acceptance of modified terms.

15. Contact Information

For questions about these terms or our services, please contact:

Broom Broom House Cleaning LLC

Email: broombroomhousecleaning@gmail.com

Phone: (407) 800-3548

Service Area: Orlando, FL and surrounding areas

Hours: Always Open - 24/7